Privacy and Cookies

This privacy policy sets out how Fizzy Strawberry Gifts uses and protects any information that you give Fizzy Strawberry Gifts when you use this website.

Fizzy Strawberry Gifts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Fizzy Strawberry Gifts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2012.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at phil.ord@btopenworld.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 15 Sefton Street, Bury, Lancs, BL9 6PR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fizzy Strawberry Gifts's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Fizzy Strawberry Gifts' or 'us' or 'we' refers to the owner of the website whose registered office is 15 Sefton Street, Bury , Lancs, BL9 6PR. . The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: see below
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The information contained in this website is for general information purposes only. The information is provided by Fizzy Strawberry Gifts and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Fizzy Strawberry Gifts. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Fizzy Strawberry Gifts takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

RETURNS POLICY

Personalised items are not covered under the Distance Selling Regulations. This does affect your statutory rights. Personalised items include but are not restricted to: ANY cake toppers namely wedding cake toppers and other cake toppers and includes bookends, clocks, baubles, guest books, albums, cards, frames, plaques, keepsake boxes PLUS any item with customer specified clothing, hair colouring or added dates or names

If an item is damaged then please contact within 14 days for a replacement or full refund at the discretion of Fizzy Strawberry Gifts and upon the return of the original item.

If an item is NOT to your specifications and this was found to be the fault of Fizzy Strawberry Gifts then please contact within 14 days for a replacement or full refund at the discretion of Fizzy Strawberry Gifts and upon the return of the original item.

All items must be returned in their original state with all parts included and using the cheapest postal method with tracking possible. Postage will only be refunded up to this amount.

However, if the mistake is found to be the fault of the customer eg. incorrect spelling of name in message box then Fizzy Strawberry Gifts CANNOT be held responsible and no refund will be issued.

As most items on the website are handmade to customer specifications then these are NOT covered by the Distance Selling Regulations and therefore are non-returnable in the event of the customer changing his or her mind and the normal 14 day cooling off period DOES NOT apply 

We reserve the right to refuse returns and refunds on all personalised items in the event of a customer changing their mind

However we also stock some items which are not personalised and all non-personalised or non-bespoke items are covered by the Distance Selling Regulations and as such we will accept returns providing contact is made first indicating your intention to return the item and the item is returned intact and in it's original, undamaged state. Item must be returned within 7 working days of receipt of item (according to tracking) and the buyer is responsible for all return costs. It is recommended items are sent back using a trackable delivery method. A refund will be issued for the original price paid for the item plus original postage costs. The cost of returning the item is NOT refundable and must be covered by the buyer.  

YOUR STATUTORY RIGHTS ARE NOT AFFECTED